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Summary of the content:

• Understand Airline Payments

- Payment basics
- End to end transaction flow
- Channels integrations (Ticket desk, call centre,
  e-commerce, mobile, etc.)
- Back-office processes

• Reduce Payment Costs
• Learn about Alternative Payment Methods
• Improve Fraud Management
• Your Payment Project: A step-by-step guide
• Supplier Directory

The first part of the book focuses on payment basics, telling the history of payments and the development of payment methods from coins and cash through to credit cards and alternative payment methods to contactless payments. It examines the individual elements of a payment transaction and the players involved in making that transaction happen. It also discusses the relevant legal frameworks, industry standards, compliance rules and risk management aspects when dealing with payments.

The second part applies the information from the first chapters to the Airline Industry. It provides analysis of the various distribution channels, discussing the challenges of traditional channels such as travel agencies, call centres and ticket desks versus the newer direct distribution channels e.g. e-commerce and mobile. It also gives a window into onboard retail transactions, onboard telephone authorisations and emerging ‘chip & pin’ payments at kiosks. Each of these channels requires their own approach, as the underlying infrastructure and the environment in which the payment is taken vary greatly. It further presents the airline back-office processes supporting payments.

Part three provides a blue print for implementation of a payment project, offering step-by-step guidance through the set-up of such a project. It gives an outline implementation plan and explains its execution, touching on support process adaptations, testing and on-going monitoring processes. It also offers a list of criteria to facilitate the selection of suppliers.

The book concludes with a directory of contact details for a variety of industry players and vendors including payment service providers, acquiring banks, fraud management solution providers, consultants and payment industry bodies.

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